A rule proposed by the Federal Trade Commission last March aims to correct burdensome cancellation tactics and help consumers remember what they’re paying for.
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It ought to be as easy to end a paid subscription service as it is to start it, but that’s not always the case. Have you ever had to make a phone call to cancel something you signed up for online?The disincentives are by design, says Erin Witte, director of consumer protection at the Consumer...